STELCO attends to over 6700 customer complaints on hiked bills

Photo: Corporate Maldives

State Electric Company Limited (STELCO) on Monday confirmed responding to over 6,700 customer complaints regarding the utility bills issued for May 2024.

A STELCO media official confirmed via their primary WhatsApp channel for local news and media outlets, that the utility provider attended to a total of 659 phone calls – all of which were adequately attended to.

In addition to this, STELCO received a total of 6,135 complaints via other channels, including their hotline’s WhatsApp, Viber, and Telegram as well as through their official Facebook handle, and website.

The official further affirmed that STELCO is working to ensure all complaints receive a formal reply from their end within a maximum of 24 hours from the time of receipt of complaints.

Earlier, STELCO had announced that customers with grievances regarding their most recent utility bill can contact the billing number of their customer service – available through WhatsApp, Telegram, and Viber – or via mails.

The utility provider opened the customer-complaint window following the recently issued utility bills for the month of May, which had shown significantly higher charges levied on general consumers.

Owing to the inflated May bills, many have criticized STELCO over its charging and fee policies, while others had inquired a reason for this surge.

Previously, STELCO had extended discounts on the bills issued for both March and April, and incurred a total expenditure of over MVR 61 million to extend these discounts to general consumers.

Besides STELCO, other utility providers such as Fenaka Corporation and MWSC had provided discounts on their bills, issued on the months that coincided with the Islamic holy month of Ramadan.


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