Dhiraagu to suspend certain services for enhancement work

Telecommunications giant, Dhiraagu has revealed that they will be suspending certain services coming Thursday for enhancement work.

A statement issued by the company noted that during this period, customers can continue to enjoy using Data, SMS and Voice call services.

However, the following support services will be interrupted.

  • ┬áBill payment services from all channels will not be available from 31 January till 3 February 2019.
  • Services from the following channels will not be available from 0000hrs of 31 January to 2359hrs of 1 February 2019.

– Customer Service Centres across the Nation

– Partnershops across the Nation

– Dhiraagu Online Services

– MyAccount on Dhiraagu Website

– Dhiraagu App

– Mamen App (Building mobile plans and Take-back function)

– Dhiraagu Pay

– Self Care Channels (SMS and *123# service)

  • Prepaid Reload and Recharge services will not be available from 0000hrs to 2359hrs on 1 February 2019.

The statement noted that the company always works towards providing their customers “with the best service and a superior digital experience”. As such, they also apologized for any inconvenience caused during this period.

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