MAHRP to Host Ron Kaufman for Service Excellence Masterclass in January

The Maldives Association of HR Professionals (MAHRP) will host a full-day Service Excellence Masterclass with international service and leadership expert Ron Kaufman on 23 January 2027.

The event will take place at Manhattan Grand Hotel in Hulhumalé from 9am to 4pm, focusing on service culture, leadership and customer experience.

MAHRP said the programme forms part of its commitment to advancing human capital excellence and helping establish the Maldives as a nation recognised for service excellence.

The association highlighted the importance of human connection as artificial intelligence transforms workplaces and service delivery. Genuine care and meaningful interactions remain central to quality service, it said.

Kaufman is an author, educator, consultant and keynote speaker specialising in customer service and organisational service culture. Based in Singapore since 1990, he is the founder of Uplifting Service.

According to MAHRP, he brings extensive experience working with governments, public institutions and private organisations worldwide to strengthen their service cultures.

The masterclass aims to encourage fresh thinking, strengthen leadership and equip participants with practical ideas they can apply within their organisations.

MAHRP has previously hosted events featuring Kaufman in the Maldives. The association also organises the National HR Conference and the Learning and Development Conference.

Further programme details will be announced later. Those interested in early access and registration information can contact MAHRP through its social media page or email [email protected].