Ooredoo Maldives Showcases Rapid AI eKYC System at Mobile World Congress

Ooredoo Maldives has showcased its new AI-powered electronic Know Your Customer (eKYC) system at the Mobile World Congress in Doha, marking a significant advancement in the country’s transition toward fully digital customer onboarding.

The cutting-edge eKYC solution—now live across Ooredoo’s digital SIM activation channels—automates identity verification to speed up registrations and strengthen fraud prevention. The system captures ID information, conducts liveness checks, performs facial matching, and instantly approves SIM provisioning without the need for physical forms or in-person queues.

According to Ooredoo, the onboarding process has been reduced from around 60 seconds to just 10 seconds, with more than 90 percent of registrations receiving instant approval. The technology also includes advanced fraud-detection capabilities that can flag altered photos and counterfeit IDs.

The verification process uses a multi-layered pipeline incorporating AI-based ID capture, optical character recognition, field validation, anti-spoofing checks, and real-time SIM activation once verification thresholds are met. The company highlighted that the entire journey is paperless and can be completed entirely from a mobile phone.

Khalid Al-Hamadi, CEO and Managing Director of Ooredoo Maldives, said the innovation aligns with the nation’s push for digital transformation. “As a leading tourist destination, the Maldives must offer more than natural beauty. We must offer world-class digital experiences. Providing fast, reliable connectivity and smart digital solutions to every visitor and every local is crucial to our mission,” he noted.

Ooredoo stated that the eKYC rollout supports broader national ambitions for a “Digital Maldives,” enhancing customer convenience while reducing operational inefficiencies. The introduction of this technology also mirrors global trends in the telecom industry, where AI-powered verification is emerging as the new standard for secure and efficient onboarding.