MMA Launches Dedicated Hotline 1544 for Favara Payment Complaints

The Maldives Monetary Authority has launched a dedicated hotline, 1544, to handle complaints related to services provided through the Favara instant payment system, in a move aimed at strengthening customer support and improving service reliability in the country’s digital payments ecosystem.

The hotline was officially inaugurated by Ahmed Munawwar during a ceremony held at the central bank, marking a targeted effort to streamline grievance handling for users of Favara and other services operated by Payment Maldives Private Limited.

According to the MMA, the new hotline has been introduced to enhance the quality of payment services and ensure faster resolution of issues faced by customers. Payment Maldives, an affiliate of the MMA, will be responsible for investigating and addressing all complaints received through the 1544 hotline.

The central bank clarified that the existing 1444 hotline will continue to operate as usual, handling general financial service inquiries and complaints. The newly launched 1544 line is specifically designated for Favara and related payment services managed by Payment Maldives.

The initiative comes as digital payment platforms play an increasingly central role in everyday financial transactions across the Maldives. By establishing a dedicated channel for user grievances, the MMA aims to reduce service disruptions and improve response times for customers encountering issues within the system.

The authority stated that the hotline is expected to support more efficient handling of transaction-related challenges, contributing to greater confidence in the country’s banking and financial services infrastructure.